About Us

Privacy Policy

The privacy of personal information is an important concern. In this practice we are committed to collecting, using and disclosing personal information responsibly and only to the extent necessary for the services we provide.

Our Personal Information is now protected by privacy legislation. As health providers we are now required to inform you about the personal information we collect and about how we use and protect that information.

What is Personal Information?

Personal information is information about an identifiable individual. It includes information that relates to: an individual’s personal characteristics (e.g. gender, age, income, home address and phone number, ethnic background, family status); health (e.g. health history, health conditions, health services received by them); or, activities and views (e.g. religion, politics, opinions expressed by an individual, an opinion or evaluation of an individual). Personal information is different from business information (e.g. an individual’s business address and telephone number.) This is not protected by privacy legislation.

Who We Are

Our practice includes registered psychologists, a psychometrist and one office assistant. We use some agencies and consultants that may, in the course of their duties, have limited access to personal information we have. These include office supports, accountants and lawyers. We restrict their access to any personal information we hold as much as is reasonably possible. We also have their assurance that they follow appropriate privacy principles.

Collecting Personal Information: Primary Purposes

As psychologists, our primary purpose for collecting personal information is to provide psychological services. For example, we collect information about a client’s health history including their family history, physical condition and function and social situation in order to help us provide the appropriate services, as well as to identify changes that occur over time.

Collecting Personal Information: Related and Secondary Purposes

We also collect, use and disclose information for purposes related to, or secondary to, our primary purposes. The most common examples of our related and secondary purposes are as follows:

Protecting Personal Information

In order to protect personal information, the following steps have been taken:

Retention and Destruction of Personal Information

Our regulatory body, The College of Psychologists of Ontario, requires that we keep our client files for at least 10 years after last contact (or in the case of children, for at least ten years past their 18th birthday).

Paper files containing personal information are destroyed by shredding. We destroy electronic information by deleting it and when the hardware is discarded, we ensure that the hard drive is physically destroyed.

You Can Look at Your Information

With only a few exceptions, you have the right to see what personal information we hold about you. We reserve the right to charge a nominal fee for such requests. If you believe that there is a mistake in the information, you have the right to ask for it to be corrected. This applies to factual information and not to any professional opinions we may have formed. We may ask you to provide documentation correcting any erroneous information.

Do You Have a Question?

Our Information Officer, Dr. John VanDeursen, will attempt to answer any questions or concerns you may have. He can be reached at 416-690-2229.

If you wish to make a formal complaint about our privacy practices, you may make it in writing to Dr. VanDeursen. He will acknowledge receipt of your complaint, ensure that it is investigated promptly and that you are provided with a formal written decision with reasons.

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